Terms of Service

All live shipments are covered by our Live Arrival Guarantee (LAG), barring policy violations on behalf of the buyer. LAG policy is outlined below.

Shipping is via 2 Day FedEx Express Air unless otherwise upgraded to UPS or FedEx overnight. We do not ship USPS due to local restrictions. 2 Day FedEx shipments arrive overnight around half of the time, so please be available to pick up at a FedEx Ship Center hub (preferred), or receive at doorstep, both 1 and 2 days after shipment.

Axolotls which are hatched will not be shipped until a minimum of 4″ in length. We do not ship when the weather is above 85f in your location, unless if overnight shipping is paid for. Hub pick-up is safer and highly recommended, and comes at no cost to you.

If an animal arrives dead, photo evidence must be provided within 2 hours of delivery to your home or within 4 hours of delivery to the FedEx hub. Refunds will be processed within 7 days of appropriate evidence provided for LAG. Refund may be either an electronic refund or a replacement animal of similar value, with the replacement being preferred by us.

Eggs and Non-Living Purchases

Eggs are not covered by our LAG due to their sensitive nature. However, if more than 50% of the purchased eggs do not develop to hatching, you may opt to receive a credit towards our next clutch of eggs, at the cost of shipping.

There are no guarantees on seeded media, however replacements may be provided upon both of our agreements. All merchandise will arrive in an appropriate or new condition, or you will receive a replacement at no cost to you.

All sales are final, however we will accept any of our animals back and pay return shipping from any FedEx Ship Center in America.

Shipment Time

We may delay shipments at our discretion due to weather or animal safety concerns.

Live shipments are mailed the next available Monday or Tuesday from purchase, after the axolotl has been fasted for an appropriate amount of time (typically 5-7 days).

If you are still cycling your tank, we will waive boarding fees and supply seeded media for the cost of shipping, as an optional bonus.

Axolotls will not be shipped to anyone without an appropriately cycled aquarium for the axolotl to go into. Leniency is provided for buyers intending to tub while completing cycling.

Deposits and Boarding

Deposits are typically $25 for animals priced under $100, any animal valued at a higher price will require a $45 deposit.

If you would like an axolotl grown out to identified sex before shipping, we will provide this service at a charge of $20/month paid to cover ‘worm fees’.

After an agreed-upon deposit is made, you may make payments until the time of shipping. There are no limitations to what size payments you can make, however typical boarding fees apply.

Boarding is $10 a week for the general service, however an animal purchased from our hatchery may be boarded at $5/week.